COMPREHENSIVE SERVICES
Protection From What You Can’t See
What Comprehensive Services Means to Us and What It Should Mean to You
When you call AuntieGen, you may be dealing with something you never expected to face.
Maybe you’ve discovered mold in your home. Maybe you’re responsible for a crime scene, a hoarding situation, or a property contaminated by methamphetamine. Maybe you’re managing a school, hospital, government building, commercial property, transportation operation, or an 800,000-square-foot facility.
Whatever brought you to us, you need more than a company with a long list of services.
You need people who understand that a crime scene is not a mold remediation project. A methamphetamine-contaminated property is not a hoarding environment. A residential mold problem is very different from contamination in a cooling tower or a large commercial facility.
Your building is different. Your circumstances are different. The people depending on you are different.
Your solution should be different, too.
That’s what comprehensive service means to us.
How We Do It
We don’t begin by trying to fit your problem into a predetermined service.
We begin by listening to you.
What happened? What have you already discovered? What have you been told? Has someone tried to correct the problem before? Where did it begin? What else could have been affected? Who lives or works in the building? What are you trying to accomplish?
Before we tell you what we believe should happen next, we want to understand what you’re actually dealing with.
Depending on your circumstances, that may involve investigation, testing, remediation, specialized decontamination, verification, prevention, or a combination of approaches.
And when we recommend a product, piece of equipment, chemistry, or process for your property, there’s a reason behind that choice.
We’ve spent years researching the products and methods available to our industry. Some of the products we choose cost considerably more than other available options.
We use them anyway.
Because we believe you’re worth it.
Whether you’re responsible for a 1,200-square-foot home in the country or an 800,000-square-foot commercial, industrial, or institutional facility, the size of your property doesn’t determine the level of care you receive.
You may be protecting your family. You may be responsible for your employees, tenants, students, patients, customers, passengers, visitors, or the public. You may oversee one building or an entire portfolio of properties.
Your responsibilities may be very different.
Our commitment to you is not.
When Your Environment May Be Affecting You
You may have come to AuntieGen because your doctor, nurse practitioner, or another healthcare professional suggested that you take a closer look at your indoor environment.
Maybe you’ve already been searching for answers for months or even years.
Maybe you’ve had testing performed. Maybe work has already been done. Maybe you’ve been told the problem was fixed, but you’re still concerned about the environment you’re living in.
We want to hear that history.
AuntieGen works with clients referred by functional medicine doctors, naturopathic doctors, nurse practitioners, integrative physicians, environmental medicine professionals, and other healthcare providers.
Their responsibility is you. Our responsibility is your building.
We listen to what you’ve been through. We look at the history of your property, what has already been discovered, what work may have been performed, and what environmental concerns remain.
Then we focus on our responsibility:
Our job is to help heal the building.
And by healing the building, we give you a better place to heal.
The Training We Bring Through Your Door
When you hire someone to address contamination in your home, your workplace, or a facility you’re responsible for, you have every right to know what qualifies them to do it.
AuntieGen’s professional training includes certifications through the Institute of Inspection, Cleaning and Restoration Certification (IICRC), advanced biological and forensic decontamination training through Microbial Warrior™ Systems, including Certified Forensic Operator training, and NORMI® Certified Mold Assessor (CMA) and Certified Mold Remediator (CMR) credentials within our organization.
Those certifications aren’t simply logos we put on a website.
They represent education, training, and knowledge that we bring through your door and put to work for you.
One Standard…..Yours
If you’re responsible for a major commercial or institutional property, your project may require extensive coordination, specialized equipment, multiple technicians, careful scheduling, and protocols designed around an operating facility.
If you’re standing in your own home wondering what was just discovered behind a wall, your situation may look completely different.
But you shouldn’t have to be a major corporation to matter to us.
The size of your contract doesn’t determine how carefully we listen to you. The name on your building doesn’t determine the quality of the products we bring through the door. And the number of square feet you’re responsible for doesn’t determine how seriously we take your concerns.
The protocol may change.
The equipment may change.
The chemistry may change.
The manpower, scheduling, logistics, and scope may change.
Our commitment to you does not.
So, What Does Comprehensive Service Mean to Us?
It means listening before assuming, understanding before acting, and bringing the right knowledge, people, products, equipment, and approach to the problem you’ve trusted us to address. It means; Protection From What You Can’t See.
And What Should Comprehensive Service Mean to You?
It should mean that whether you’re protecting your family or you’re responsible for thousands of people and an entire portfolio of properties, you have a company beside you that understands the responsibility you’ve placed in our hands by giving you The Deepest Level Of Clean.
Your property may be 1,200 square feet or 800,000.
Your circumstances may be completely different from the customer we helped yesterday or the one we’ll help tomorrow.
But when we’re working for you, you’re the customer who matters.
That’s what Comprehensive Services means at AuntieGen.
The Deepest Level of Clean