Privacy Policy

Effective Date: August 21, 2026

AuntieGen respects your privacy. This policy explains what information we collect, how we use and protect it, when it may be shared, and the choices you may have when you visit AuntieGen.com or interact with us regarding our environmental investigation, remediation, decontamination, and related services in Canada and the United States.

Who We Are

AuntieGen (“we,” “us,” or “our”) operates AuntieGen.com.

If you have questions about this Privacy Policy or how we handle your information, you can contact:

Privacy Officer
AuntieGen
Phone: (519) 494-4244

Information We Collect

AuntieGen primarily collects information that you choose to give us.

This may include your name, phone number, email address, service address, information about your property or the issue you’re contacting us about, photographs or documents you share, and information you provide when requesting an inspection, estimate, or service, applying for a job, or asking about a business opportunity.

Our website or the technology used to operate it may also collect limited technical information, such as browser or device type, general location, and information about how visitors use the site. This information may be used to operate, secure, maintain, and improve AuntieGen.com.

We only ask for information we reasonably need to respond to you or conduct our business.

Some people contact AuntieGen because they are concerned that conditions in a home or building may be affecting their health. You may choose to share health-related information while explaining your situation, but AuntieGen does not require medical diagnoses or medical records to make a general inquiry. Please share only the information reasonably necessary for us to understand and respond to your request.

How We Use Your Information

We use the information we receive to respond to inquiries, prepare estimates and proposals, schedule and provide services, communicate with customers, maintain customer and project records, process normal business transactions, coordinate services, and operate and improve our business and website.

If you contact AuntieGen from an area we do not service directly, we may use the information you provide to coordinate your request with an approved service partner.

We may also maintain information when reasonably necessary for accounting, insurance, warranty, regulatory, legal, or other legitimate business purposes.

AuntieGen does not sell your personal information for monetary consideration.

Cookies and Website Technology

AuntieGen.com may use cookies and similar technologies necessary for website functionality, security, performance, and understanding how visitors use the website.

You can control or disable many cookies through your browser settings. Disabling certain cookies may affect how some portions of the website work.

Where applicable law requires additional notice or consent for particular website technologies, AuntieGen will provide that notice or consent mechanism as required.

When We Share Information

AuntieGen does not share personal information unnecessarily.

Information may be provided to AuntieGen employees, approved contractors or service partners, laboratories performing testing, website or technology providers, professional advisers, or other parties when reasonably necessary to respond to your request, provide a service, or conduct normal business operations.

When information is provided to another party for a business purpose, we provide only the information reasonably necessary for that purpose.

We may also disclose information when required or permitted by law, legal process, court order, or governmental authority, or when reasonably necessary to protect the rights, property, or safety of AuntieGen or others.

Keeping Your Information Safe

AuntieGen takes reasonable administrative, technical, and physical measures appropriate to the circumstances to protect personal information within our control from unauthorized access, use, disclosure, loss, or misuse.

However, no website, email system, computer network, database, electronic communication, or method of electronic storage or transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security against unauthorized access, cyberattacks, system failures, human error, or circumstances beyond our reasonable control.

Nothing in this Privacy Policy is intended to create a guarantee or warranty of absolute security or to impose liability upon AuntieGen beyond that required by applicable law.

How Long We Keep Information

We keep personal information only for as long as we reasonably need it for the purpose for which it was collected or for legitimate business, customer service, warranty, insurance, accounting, tax, regulatory, or legal purposes.

When information is no longer reasonably needed, it may be deleted, destroyed, or anonymized as appropriate.

Your Privacy Rights

Depending on where you live and which laws apply, you may have the right to ask what personal information AuntieGen maintains about you, request that inaccurate information be corrected, request deletion of certain information, or make other requests regarding how your personal information is used.

These rights can vary by jurisdiction and are subject to exceptions allowed by law.

To make a privacy request, contact us using the information provided in this policy. We may take reasonable steps to verify your identity before acting on a request.

AuntieGen will respond to verified privacy requests as required by applicable law, subject to lawful record-keeping, verification, and other requirements.

Other Websites

AuntieGen.com may contain links to other websites, including social media, laboratories, manufacturers, news organizations, professional organizations, and other resources.

Once you leave AuntieGen.com, the privacy and security practices of the website or service you visit apply. AuntieGen does not control and is not responsible for the privacy, security, content, or practices of independent third-party websites.

Children’s Privacy

AuntieGen.com is intended for adults and is not directed toward children. AuntieGen does not knowingly seek to collect personal information from children through the website for marketing purposes.

Changes to This Policy

We may update this Privacy Policy from time to time as our business, website, technology, or legal requirements change.

The date at the top of this page will show when the policy was most recently updated.

Questions About Your Privacy

If you have a question, concern, or request involving your personal information, please contact:

Privacy Officer
AuntieGen
Phone: (519) 494-4244

Our Commitment

People often contact AuntieGen during difficult or highly personal circumstances. You may be dealing with contamination in a home or building, trying to understand an environmental problem, or simply looking for help determining what to do next.

We recognize that information shared with us deserves to be treated responsibly.

Our commitment is simple: collect only the information reasonably related to our business, use it for legitimate purposes, take reasonable measures to protect it, and treat the people who entrust us with their information with respect.